Vacature Application Support Consultant

Associate IT Support Consultant

Full-time

Job Description

What you will do

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.

To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.

Investigate, process and document application defects passed to the Application Support team.

Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.

Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.

To comply with the Company's information and Security Requirements and all Company Business procedures, policies, and ISO standards.

To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.

To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.

You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.

To train and mentor less experienced members of the team around product knowledge, skills and processes.

Work in a team environment to help and assist colleagues.

Qualifications

Must have:

Thorough knowledge on a given Unit4 ERP module - knowledge on other module(s) will be an asset

Strong communication skills and fluent in English (verbal and written)

Common knowledge of Microsoft technologies, workplace processes and IT infrastructure

Previous experience of working in a Customer Service environment is an advantage

Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service

Exhibits good analytical and problem-solving abilities

Ability to manage your own time to prioritise workload and meet deadlines

Friendly and professional manner with an enthusiastic positive approach to tasks

Able to use initiative and work alone, and as part of a team

Strong Team Player

Possess ability to work in a Dual Working Environment

Nice to have:

Knowledge or experience with ServiceNow

ITIL knowledge

Previous experience of working within Corporate IT

Additional Information

We offer:

A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.

At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions and for example handle the cloud environments for our customers based on Azure infrastructure.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though - we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community!

Not quite what you're looking for?

Take a look at some of the other great opportunities at Unit4.

At Unit4 we love helping people to thrive and provide the tools and support to do it. We set you up for success through training, rewarding career progression and opportunities to get involved in a number of great causes.

Functie:	application support consultant
Startdatum:	22-5-2024
Ervaring:	Ervaren
Educatielevel:	HBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Unit4 via onbekend of onbekend. Of bezoek hun website onbekend.